It infuriates me when I read a 1 star review that misrepresents a business that works very hard to provide great service, so I thought I would take the time to write review that truly is representative of my experience with this bank that spans over a decade.
I have been banking at First Citizens for 12 years and the staff there is like family to me. They are the most friendly, professional, and competent group of people you could ever work with. Not only do I do my personal banking, but I also use them for our business banking as well. We use them for point of sale credit cards transactions, financing, and for general banking. From the tellers, to sales, to management, they have always treated us with respect and provided phenomenal customer service. They even come to my business to pick up deposits and drop off change when necessary to make my life easier.
Why is it not possible to do no stars? I agree with another reviewer; just wanted something notarized but the lady was super rude. Used this bank before at a different location, have an account too and never had issues, previous staff was nice but I guess customer service is not a thing anymore. Going elsewhere more reputable from now on.
Horrible experience, just needed something notarized, and the short lady with glasses was rude and stated we don't do that with non members. I said ok well how much is it to open an account? And She doesn't know?????? Horrible customer service and I now realize why I bank with other reputable banks! Stay clear of this bank!!
We love the team at FCB! We have been banking with them for 3 years and they provide excellent and friendly service. I love that they greet me by name!
First Citizens Bank is a US Bank based in Fredericksburg, Virginia. First Citizens Bank is located at 1575 Jefferson Davis Hwy, Fredericksburg, VA 22401, USA.
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