I called to complain about a premium floral arrangement that didn't look like the arrangement photo ordered from their website. Customer service/floral designer was rude, irritated and disrespectful. She had such a terrible attitude and made no sincere offer to rectify anything. She asks in such a tone "what do you want me to do?" And I decided the best thing I could do in this situation was offer a review. A return of money would do nothing to fix a ruined birthday floral delivery. She must get complaints often because when she answered the phone, she asked if I wanted to complain about a delivery. She then goes on to criticize me for not asking for the arrangement to look like the photo. I suggested that she had my email address and phone number; and should never have accepted the order if she didn't have the proper flowers to make the arrangement. I was extremely dissatisfied and won't ever patronize this business again.
Outstanding quality and top-notch courteous service! My #1 Florist! I've been a fan for over 5 years!
My husband had flowers delivered for my birthday, they were beautiful. Mary Washington Florists have always done a good job for us.
Mary Washington Florist did an excellent job to fulfill my order --- a peace lily was needed for a funeral home delivery, including a card containing many names. Mary Washington Florist was most accommodating and worked with me to get the card just right and also let me include a personal note to be attached. The peace lily was delivered on time and it looked beautiful - lush and full with a lovely and appropriate white bow. I highly recommend Mary Washington Florist for outstanding service and quality.
They did the bouquets and boutonnieres for my wedding and they were beautiful. They called ahead before delivery, which helped everything go smoothly. I loved my bouquet from them!
Mary Washington Florist Inc is a US Florist based in Fredericksburg, Virginia. Mary Washington Florist Inc is located at 442 Bridgewater St, Fredericksburg, VA 22401, USA.
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