He went further to show us the various styles on the website that we could order and have them shipped to the store for pickup or directly home. He also explained how to narrow and navigate the online choices.
The staff in this store is absolutely the best. I was two days before my wedding and the tux shop could not deliver what I wanted. I walked into the store and explained the situation. Andrew jumped into action. He showed what he had in stock and we realized I needed a size they did not have in stock. He immediately started checking available inventory at other stores and when we still could not find it, call in an overnight order for me. He explained the situation to order entry person and she was able to locate the item and have it shipped to the store the next day and even waived the overnight fee. They did all of this just so my wedding would be the day that I had been dreaming of and would be a comfortable one as well. They have gained a new life long Customer.
We will be back to try on some more jeans and have them ordered in the size that fits. This is a great place to buy clothing not just for heavyset men but for men who workout, thick legs and broad shoulders and have a hard time finding clothes.
Andrew the store manager has a professional eye for style. He greeted us as soon as we walked in. We explained the type/size of jeans we were looking and his professionalism and competence was evident right away. Now, remember Casual Male XL sells clothes for the more heavyset man which my boyfriend is not and the store does not usually stock smaller sizes, their smaller sizes can be found on their website. However Andrew was immediately able to come up with a suggestion for a jean style that although being a size up had a fit/style that might work. And it did.
We came by this store after spending a tiring 2.5 hours at the mall unable to find any comfortable jeans that would fit my boyfriend's 5'10 muscular frame. Everything was too tight around the thighs and the ones that fit around the thighs were way too long and baggy at the waist. On a hunch we decided to try Casual Male XL as we were leaving. From the moment we walked through the door of Casual Male XL to the moment we left, our experience was outstanding. This store is very welcoming, the staff genuine and amiable and very good at what they do.
Horrible the guy that was there he was interested at first when i went in to get measured and wanted to try on different pants but i dodnt find anything i liked and said ill come back some other time and see if there was something new he quickly looked over and just had the biggest grin on his face my whole family said bye and he acted like no one said anything and as we exited he was cussing
Thank you Andrew for a superb experience.
Theresa has great customer service and was pleasant to everyone with the store full of customers. Very good experience.
We also bought a shirt and some pajama pants and he loves how comfortable everything fits.
Casual Male Xl is a US Shoe Store based in Fredericksburg, Virginia. Casual Male Xl is located at 3200 Plank Rd, Fredericksburg, VA 22407, USA.
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