In September I moved out of state and got a storage unit here, the employee was very unclear and left out very relevant information.....I came back to get some things today and the new staff is awesome!! Very friendly and helpful! Thanks Trudy and Lindsay :)
Kaila is awesome! She always has a smile on her face and is willing to help anyone! I would recommend her and the other girl Sydney to anyone I know! They are both awesome they have great personalities and will keep me doing business with yall. Thank you for everything ladies! :)
After doing some research on the best deals for a storage unit, I decided that public storage was the best option. When I went in there I assumed that it would be a $1 start up fee for the storage unit I reserved online and I would receive the price I was quoted online. Once going there I ended up walking out of there spending $60-$70 just to start it up which is far from what was and is advertised. Now, I understand fees and other charges but the advertisement was for a $1. I was also required to purchase the lock at $23 as well on the spot. I have been with the unit for a year now and my payments have consistently fluctuated with any steady price of what I actually reserved the unit for. Then as of may 2017 I was receiving charges for the unit but $25 more than what I reserved it for and was never given any notice and the only explanation given was, "we are within our rights to do that and its in your clause we gave you when you signed up." Whenever I call to get assistance to my questions they can never help me or do anything for me. There is never anyone higher than the manager that is there for me to discuss the matter and every time I try to get a corporate number it always rings back to there office. As of 10/28/2017 there back gate was damaged and broken into as I drove by and I called the local police. As of 2:22 10/29/2017 I have yet to hear anything from them about my stuff or the incident. Unfortunately, I can not move fast enough out of that unit to cut ties with this company until at least April but I will never refer them to anyone nor will I ever return as a customer once I am gone. Highly recommend not to run a business like this!
Very pleased with the units. The girls at the front desk were very helpful. Would recommend to anyone
Professional, friendly staff (dealt with Lindsay), that tries and succeeds understanding and fulfilling your storage needs. Great clean place for your storage needs. Way to go Public Storage 25868
Public Storage is a US Storage based in Fredericksburg, Virginia. Public Storage is located at 4720 Business Dr, Fredericksburg, VA 22408, USA.
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