My husband left the cubical after she asked me if I liked the the open heart design for the 3rd time
Tried to call twice today, the phone rings 25 times, no one answers, and must go to a voice mail that is full with no message. Really, a fine jewelry store, high end chain, and no one answers the phone?? I will not be going there for my Mother's Day shopping. Obviously poor manangement, suggestion...make your employees lock up personal cell phones, then they might bother to answer the story phone.
Terrible experience and I would never purchase from them again.
Went in tonight to purchase a Family ring. I told the young sales clerk I was replacing my Mothers ring that lost the stone that was 24 yrs. old. She asked me twice if i had the ring with me and I said no because I wanted to create a new Family ring and the original ring was over 24 years old I did not want to replace the stone into that ring. We went into a cubical to "create" my "one of a kind" ring, it's the same the website customers shop on at home???? She asked me what I wanted--I didn't realize I should have recorded what I wanted:
An hour or so later we had the ring designed, the warranty included and I realized I did not have my credit card. Our sales agent went to get the manager who never introduced himself, came in and with a demeanor more like the manager of Denny's then a fine jewelry store. At this point, my mind was blown--they could not save the information in the system. How can any type of business that ask YOU to spend tens of thousands of dollars for the merchandise they display and sell not be able to save a sale request until the next day. AND she had to ask for paper to write the information down. Needless to say my husband and I got up from our chairs and fled the premises.
I bought an engagement ring from the Jared in Fredericksburg. We went in and got sized, the next day I purchased the ring and picked it up a few days later. No problems yet. Fast forward a few months. I propose, the ring is WAY too small. We take it in that night to be resized and find out the ring was about 3 sizes too small. The woman we spoke with said they'd be able to fix it that night and we could pick up early morning. I get a phone call mid morning the next day saying they haven't started yet and it would be done by noon. Show up at noon and they say they need another 20 mins. Fast forward again another month. We are looking at men's wedding bands, and we're provided completely inaccurate information regarding a specific type of ring (we did our research and asked multiple other jewelers) We also scheduled an appraisal, and we're set up for 10:30AM. We show up a few minutes early, around 10:45 the appraiser comes up to us (we understand being slightly backed up). She advises she has another person before us that needed 4 items appraised and she asked if we could leave our ring for her to get done when she could. It wasn't her fault, but the staff, who as she said "overbooked her, by way too much". We scheduled our day and work schedules around being able to get this done, and were yet again inconvenienced. One or 2 frustrations are ok, but every time we come to this store, there is something wrong. We've visited their sister store in the mall and have had multiple experiences way better than at Jared.
Plain band--I do not wish to have my children and grandchildren's names engraved, we were having 7 stones
If I could give zero stars I would. There are a few extremely rude staff members and this location lacks the basic organization skills you'd expect from a store where people go to spend thousands of dollars. I have made two major purchases here and only return due to the 6 month inspections to maintain the warranty. I will never spend another dollar at this location.
I like clean lines with the stones either round or square
I don't care for the open heart design
My husband purchased a bracelet and had it engraved for the birth of our second child. He ordered the wrong size. When I went to the store they wanted to charge $125 to add 6 links. The bracelet is sterling silver. $125 for 6 sterling silver links is absurd. They instructed me to call the 1-800 number whom then informed me they don't do returns or exchanges on engraved pieces. All I wanted to do was make the bracelet an inch longer.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Fredericksburg, Virginia. Jared The Galleria Of Jewelry is located at 3105 Spotsylvania Mall Dr, Fredericksburg, VA 22407, USA.
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