Great experience. Have purchased all jewelry from there since my diamond in 2012.
Worst customer service ever!! Bought wedding ring set back March 2014. Had to have it repaired that September. Had the run around getting it repaired took 2 months. Then had to have the repaired again in May 2016. Its taking 6 weeks to get them back. Every time I call they can't find my order, they are rude and very unpleasant to talk to. They don't have a care in the world about their customers. Would never go back to them or purchase anything from them again.
Wanted to notify everyone that I could not to do business with Zales. In August, my husband purchased an anniversary band for me and earrings in December. It is July now, and I finally had to just get a refund. They still do not have my order made. They have lied to me, and lied to me. This has been 11 months of frustration and anger at such a poorly run company. If you are considering any jewelry purchase.. Go somewhere else!
I always get all my jewelry here.. But there quality and service is declining. They say they are going to call me when my diamond is back in for the 3rd time of being fixed and the last 2 times they did not. I tried calling today and no one would answer the phone so I guess I will get in my car drive over an hour to see if it is in since they told me the 18th when it was dropped off. Great way to do business. Get the clients money then ignore them. Oh and don't answer the phone when we call because you don't want to be bothered...
I bought my girlfriend an engagement ring from there they promised me i would have it with in the week they told me this so i did not order online witch would of took me two days to recieve the ring ensted of seven days worst store ever
Zales is a US Jewelry Store based in Fredericksburg, Virginia. Zales is located at 695 Spotsylvania Mall Dr, Fredericksburg, VA 22407, USA.
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