Please go to this dealership. Too many people knock dealerships that aren't brand name but this one is incredible. My wife and I drove close to an hour to get there and it was well worth it. Multiple times, the team there stayed late (over an hour past closing) to accommodate us and help us out. I walked in expecting a specific APR but they were able to help us get a lower rate and be able to get GAP coverage. The whole staff was kind, professional, and customer focused. I never felt pressured and it was one of the best car buying experiences I've had. I left with the exact truck I wanted at a better payment than I expected. My wife and I plan to return for our next vehicle purchase. Please go check them out, you won't regret it.
I bought a used Subaru from this company back in March 2017. I mentioned wanting to get roof racks from the Subaru dealership and the manager offered to buy the racks for cheaper than the dealership can offer. I gave them $200 for the racks and when they came in they did not fit my car. I specifically asked for roof racks made for my specific Subaru, but that is not what I received. I voiced my concern about the roof racks not being made for my specific car and the manager refused to accept he got the wrong ones. Instead I was told I should be thankful the manager wanted to help me out because he did this as a courtesy to me. The manager said he would send the racks back and give me the refund once he received it. Fast forward to four months later and I STILL have not received my money back. I have been very calm with the company calling every week and asking for an update and they always say, "Marino (the manager) is busy and will call you back." I have been asking to speak to the manager for months and he has not called me back once!! Every time I call I get the same run around. The secretary at Imperial Auto has mocked me, hung up on me, and told me "it is not our problem you didn't receive the money. It's yours." She has given me false information on the whereabouts of my refund and has been nothing but rude. TAKE YOUR SERVICE ELSE WHERE. After buying my used Subaru in March I have spent over $1,700 fixing the unknown damages made from the previous owner. All that and they can't refund me the money I gave them for a product and service they promised me? There are plenty of used car dealerships in the Fredericksburg area I have had great experiences with but this is not one of them.
Decent inventory and staff is polite. They stand behind their sales. Definitely recommend them for a reasonable used vehicle.
Frankly, I'm confused. My son and I stopped in on 7/4 and found a beautiful 2010 Dodge Ram 2500 that was perfect for his needs. The truck had recently been purchased at auction. Carfax showed that there had been a state inspection SINCE the auction, on 6/30. Sticker on the windshield was brand new. Rear tires were nearly bald. Front tires were a little better but had visible dry rot in the tread. Front right step bar was broken. Salesman said they still needed to state inspect the truck and prep for sale, but could offer no explanation as to how it came to the lot with a passing inspection, done under their watch, but pledged that the side steps would be "replaced" with factory equipment. Far from necessary...but that's what he said. Even said we could have the broken ones after they were removed. Also stated several times that ALL FOUR tires would be replaced. Finally, my son noticed fluid seeping from the transmission. I brought this to the salesman's attention and he said they would check it out. My son, excited about his first purchase has been in constant contact with them since. Today, my son was told that the side steps were not replaced but repaired. No big deal. That's all I would have asked....but that's not what was promised. Tires? Only the rear tires were replaced. Nothing was stated about the transmission. With no warranty, that's a chance we can't afford to take.
Purchased a 2005 trail blazer from here a few weeks ago. Seems to me like the vehicle was fixed to perform well for awhile then show its problems. Classic scam. Transmission problems that the dealership refuses to assist with. Do not invest money here. The world is full of sharks.
Honestly, the salesman was friendly and very accommodating. Maybe too much so. Just glad we didn't place the $500 NON REFUNDABLE deposit that was suggested. The situation seemed too good to be true from the start. I've been waiting all week for the outcome that my gut told me was coming. Broken promises...and for no apparent reason. So yeah..........I'm confused. No matter. We're looking for another truck.
Imperial Auto Of Fredericksburg is a US Car Dealer based in Fredericksburg, Virginia. Imperial Auto Of Fredericksburg is located at 4802 Jefferson Davis Hwy, Fredericksburg, VA 22408, USA.
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