So our initial experience was fabulous. Great customer service. Excellent selection of American made furniture. We made our purchases and would offer 5 stars. Then there was an issue with outer dining table. The finish was flaking off. Still 5 stars since stuff does happen. We called and left messages with Ethan Allen and nothing. After three attempts I kept calling until I got someone on the phone. Explained the situation, three weeks later I called back to inquire and the manager did nothing with our issue. Finally found someone competent (Robin). About 5-6 weeks later a replacement top was to be delivered. Received a call stating they were ten minutes out. An hour later, still waiting. Had to call back. Long story short, I wasted way too much of my time trying work with them (hours). This is not the same store as yesteryear. We will not spend out money here again which is a shame because they have nice stuff, but their customer service is terrible.
So an update... The replacement table was delivered and the finish was unacceptable. Call the store and sales was more eager to sell me stuff, have yet to hear back from customer service. Very disappointed. I would love to drop them a star for this, but if there was not an issue with their furniture, we'd be extremely happy (4+ stars).
Ethan Allen is a US Furniture Store based in Fredericksburg, Virginia. Ethan Allen is located at 1480 Carl D. Silver Parkway, Fredericksburg, VA 22401, USA.
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