Thank you so much Value City Furniture !!!!
Ordered a table and chairs due to sale on 3/15. I was told it would take approximately 2.5 weeks to come in. April 6 picked up table told chairs needed another week. Was able to finally get chairs 2 of 4 on Wednesday April 26 even though I received auto call they were available. Told the other 2 would be here April 28th. I have now been told won't be in till june. Customer service responds with "Oh weren't you called." If you shop here ask how long you will have to wait for stuff and is sale worth it. Will update if I get my chairs or just call them to pick it up and refund money.
All my friends complimented me on the new trendy furniture and great taste. They ask me where I got the beautiful pieces and who was my interior decorator.
Robert K. Rice
I furnished the living room, kitchen, 3 bedrooms. Took me a little to put everything together with the visit to the store many times . My sales team Regina and Anna exceeded my expectation. Anna drew the furniture on paper with my house and spent so much time with me . She is a born interior decorator and I don’t know what I will do without her help.
Excellent service! I bought a sectional, that I thought would work in my house. However, I failed to measure, and it would not had worked. The staff changed my order with no problem and everything worked out. The delivery was timely and fast. My experience was fantastic, and I will be back!
The Value City Furniture team was helpful and I’m so grateful to have received such amazing customer service .
Professionally,
I would like to extend a great amount of gratitude to Bianca Thornton. She is the office manager of this location. She went above and beyond in making sure that we as customers were being addressed in a prompt and professional manner. Her attention to detail and knowledge of Value Cities Business makes her a valuable asset to both the company and customers like myself. On behalf of my family I would like to thank her.
I love all my Furnitue I bought for my new house.
These people are true rip offs . Will never buy nothing else from them. Bought a dinning room set . When I bought it they told me I could pay extra at any time but when we called to make payments they said we could not pay extra. And then when we go to pay it off there balance was like 160.00 more than what I figured with payment receipts in hand come to find out they charge me $20 a payment for Insurance. I paid off in 3 months and a $1100 cost me almost $1900. They are very shady. If I would of not payed off in 3 months the total would have been $4900. Don't know how these Crooks sleep at night. NEVER AGAIN. I also asked for corporate information and all they could give me was # no name no email. I am totally not done with this.I may not get money back but will definitely will keep calling until i get some answers. May even protest in front of thier store
Value City Furniture is a US Furniture Store based in Fredericksburg, Virginia. Value City Furniture is located at 3545 Plank Rd, Fredericksburg, VA 22407, USA.
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