Lynn is great! We have purchased twice from Powell's Furniture and so glad we did! We first purchased a mattress set and a bed frame, and after enjoying the experience with Lynn, we opted to purchase a living room sectional from Lynn again. Great customer service-- extremely attentive to our preferences and very patient. There are plenty of furniture stores from which to choose, but I highly recommend Powell's Furniture!!!
GREAT experience!! We had gone to every furniture store in area & could not find anything we liked. Was greeted by Beverly she aid she was going to give us a few minutes to walk around. While walking around a gentleman asked if we would like a bottle of water. Salesman asked if we had any questions & introduced himself as Jim Powell. Jim was VERY knowledgeable answered all our questions. Was extremely patient & not pushy at all. Jim then turned sale back to Beverly to finish. Looking forward to our knew couches & will go back to get tables once couches are delivered & know exactly what we want & size.
Bought a $1200 couch there several years ago because it was the only one I could find that fully reclined after surgery. Purchased the extended warranty. After a year and a half the bonded leather peeled. Was told not covered by warranty and 12 month factory warranty expired. Their solution was to buy a different piece and they would give a "good deal". I wanted the piece repaired so they sent a service man who came out but never returned my phone calls for a year and a half because we had an agreement be would repair himself on the side. When I spoke to store manager a year and a half later he did not want to deal with it and offered same "deal" as before or pay for repairs by the same service man who called and cursed me out (still have recording). I was willing to pay for materials but wanted sofa repaired at no charge. Manager was unwilling to do that and so my $1200 couch now sits in a storage unit because the material peeled so badly. My last name is Powell but I will never recommend Powell's furniture to anyone. Their loss. My son just bought a house and needs furniture but he won't be getting it from Powell's and my friends all know as well. I have never posted a review of any kind but 5 years after this sale it still bugs me. Blame lies with the manufacturer Southern Motion who knew there was an issue, the manager who seemed to only want to sell me more furniture for more money, the repairman who did not keep his word, and me for not researching and trusting that a retailer would fairly stand behind what they sell.
I found Alex Wilson and the entire Powell’s team to be extremely helpful and patient. I was looking for a master bedroom set but my lady couldn’t be there on the first day. Alex showed me some of the wide selection on the floor. I narrowed the field to three. On Monday I returned with my lady and together we looked at the three I chose and eventually she chose a completely different set. Alex was again super helpful in explaining all the differences and their prices were the best I have seen. And we looked at a bunch of places. Nothing touched the quality or customer care Powell’s offered. When I need more...furniture the search will be easier. One stop...Powell’s.
Excellent customer service. A very large and beautiful showroom. Alex was our salesperson, he was very professional, was able to answer many questions and ultimately helped us find two perfect love seats. We also met the owner Mr. Powell while browsing. He was very friendly, welcoming and told us about the history of the family owned business. He also told us many great things about the furniture they sold at the store. We had been to many places looking for the perfect furniture, and we found that Powell's Furniture was the BEST! We live 45 minutes from the store and won't hesitate to shop there in the future. We highly recommend this great store!
Powell S Furniture And Mattress is a US Furniture Store based in Fredericksburg, Virginia. Powell S Furniture And Mattress is located at 4001 Plank Rd, Fredericksburg, VA 22407, USA.
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